What is Self-Exclusion?
Self-Exclusion is a responsible gaming feature that allows you to voluntarily lock your Payday Fantasy account for new entries and deposits for a set period of time.
During self-exclusion your account is locked for new entries and deposits, but you can still log in to withdraw your available balance. Once activated, your self-exclusion cannot be cancelled or ended early. Email us at [email protected] for anything.
Available Self-Exclusion Periods
You can choose one of the following exclusion periods:
7 Days
30 Days
90 Days
1 Year
Permanent
Your account stays locked for the period you choose. Once the period has ended, you can reactivate it by sending a written request to [email protected].
What Happens When I Self-Exclude?
Once your self-exclusion is confirmed:
Your account is locked for new entries and deposits for the selected period, but you can still log in to withdraw your available balance.
You cannot create new entries or participate in contests.
Your self-exclusion cannot be reversed, modified, or cancelled.
Once the exclusion period has ended, your account can be reactivated by written request.
What Happens to My Existing Entries?
Any entries submitted before your self-exclusion was activated will remain active and will be settled according to our normal grading rules.
If those entries win, any winnings will be credited to your account after settlement.
No new entries can be submitted while your self-exclusion is active.
Can I End My Self-Exclusion Early?
No.
For responsible gaming purposes, self-exclusion is a permanent commitment for the duration you selected. Neither you nor our support team can remove or shorten an active self-exclusion.
When Will I Regain Access?
Once your selected exclusion period has ended, send us a written request at [email protected] to reactivate your account.
Need Help?
If you're taking a break because you're concerned about your gambling habits, support is available.
National Problem Gambling Helpline (U.S.)
Phone: 1-800-522-4700
Website: ncpgambling.org
If you believe gaming is negatively affecting your life, we encourage you to seek support. Help is available 24 hours a day.
Frequently Asked Questions
Can I still log into my account during self-exclusion?
Yes. During self-exclusion your account is locked for new entries and deposits, but you can still log in to withdraw your available balance.
Can I place new entries?
No. All paid gameplay and new entries are blocked while your self-exclusion is active.
Will my existing entries be cancelled?
No. Entries submitted before your self-exclusion began will remain active and settle normally.
Can Customer Support remove my self-exclusion?
No. Self-exclusions cannot be reversed or ended early for any reason.
What happens when my exclusion period ends?
Your account stays locked until you send a written request to reactivate it. Once it is reactivated, you can log in and resume gameplay if you choose.