Last Updated: April 1, 2025
1. No Refunds on Gameplay Entries
All entry fees submitted to participate in gameplay (including peer-to-peer matchups, pick’em games, and other formats) are non-refundable, even if:
You change your mind after entering
You are unable to complete or track the entry
Your picks are voided due to player injury, cancellation, or scoring changes
Refunds will not be provided due to disagreement with scoring outcomes, results, or any subjective assessment of fairness unless a technical error is confirmed.
2. Deposit Refunds
Deposits made into your Payday Fantasy wallet are generally non-refundable unless:
A duplicate charge was processed in error
You were incorrectly charged due to a known platform issue
You submitted a verified request before using any of the funds
To request a refund on a deposit, please contact us immediately at:
Your account must be in good standing, and we may require documentation to verify your claim.
3. Payment Disputes and Chargebacks
If you believe there has been an unauthorized transaction on your account:
Please contact our support team first to allow us to investigate
Initiating a chargeback with your card provider without first contacting support may result in:
Immediate account suspension
Forfeiture of wallet funds or gameplay entries
Permanent ban from the platform
We reserve the right to contest any chargeback with supporting documentation.
4. Refund Eligibility Due to Platform Error
If a refund is requested due to a platform-level error (e.g., wallet malfunction, confirmed payout issue), we will investigate and may issue a refund or credit at our sole discretion.
5. Ineligible Refund Scenarios
Refunds will not be granted for:
Disqualifications due to rule violations
Missed deadlines or entry lockouts
Internet connectivity issues on the user’s end
Changes in player status after the entry is submitted (e.g., player injury)
Gameplay selections voided for in-game events (e.g., shortened games, weather impacts)
6. How Refunds Are Issued
If a refund is granted:
Refunds will be credited back to your original payment method, or
Applied as site credit to your Payday Fantasy wallet, at our discretion
Refunds may take 3–10 business days depending on your bank or payment provider
7. Final Authority
All refund decisions are made by BetScoop Inc. dba Payday Fantasy and are final. Abuse of refund requests or chargebacks may result in removal from the platform.
8. Policy Updates
We reserve the right to update this Refund Policy at any time. Updates will be posted in the Help Center with the new effective date.