If you believe your entry was graded incorrectly, should have been refunded, or should have won but didn’t, we're here to help!
Before reaching out, please ensure your entry is graded/completed (not pending/active). If you still have concerns, send us a screenshot of your entry along with your question or issue. We’ll review it and get back to you as soon as possible.
Please note: once an entry is graded, the final stats will be correct, and if a player did not play, their entry will be marked as VOID. This will happen once the game/match involving the player is completed/finished.
📊 Stat & Stat Corrections Policy
Payday Fantasy references official league data as our primary source for verifying all player stats and game outcomes. To ensure fairness and accuracy, we also cross-reference with credible secondary sources, including verified outlets, player participation logs, injury reports, and real-time updates that reflect when and how players were active in a game.
While we strive for speed and precision in all settlements, occasional discrepancies or errors can occur due to the timing of official data corrections. Our goal is to maintain a balance between fast payouts and accurate results for every user.
⚙️ How Settlements Are Processed
Once official settlement data is received from our trusted providers, our system performs a series of internal accuracy and consistency checks.
If all checks pass and data aligns across verified sources, the stats are considered final and settled at that moment.
Payouts are then processed immediately based on those results.
This approach allows us to deliver fast, reliable settlements without unnecessary delays, while still maintaining the integrity of every result.
🔁 Post-Settlement Corrections
Occasionally, leagues or data providers may issue stat corrections after we’ve verified results and initiated payouts.
In these cases, Payday Fantasy will maintain the original settled numbers as final, as the results were verified at the time of processing.
However, in very rare circumstances where a verified and material error is later confirmed, we reserve the right to revisit and adjust settlements at our sole discretion.
⚖️ Fairness and Transparency
We understand that post-game discrepancies can be frustrating. It’s important to note that any correction typically impacts all users equally—what may change a win for one user may reverse a loss for another. Over time, these differences balance out and ensure fair play across the platform.
💪 Our Commitment
Payday Fantasy is committed to:
Referencing official, verified league data as our single source of truth.
Cross-checking results with trusted secondary outlets for validation.
Prioritizing both accuracy and speed in our payout process.
Acting with fairness, integrity, and transparency in every settlement.
While no system is immune to data discrepancies, we continuously refine our processes to ensure the most accurate and consistent experience possible for all users.
If you notice any discrepancies or have questions regarding these adjustments, please feel free to reach out to our Customer Support team for assistance!