Last Updated: April 1, 2025
1. Overview
At Payday Fantasy, we are committed to providing prompt and helpful customer support to ensure a smooth and fair experience for all users on our platform. This policy outlines how users can access support, expected response times, and the scope of assistance provided.
2. Support Availability
Our customer support team is available 7 days a week during the following hours:
Standard Hours: 9:00 AM – 5:00 PM Pacific Standard Time (PST), Monday through Sunday
Holiday Hours: Limited support is available during major U.S. holidays. Response times may be delayed.
3. Contact Methods
Users may contact our support team through the following channels:
Email Support: [email protected]
Live Chat: Accessible through the Intercom widget located within the web and mobile applications
Help Center: A searchable resource of frequently asked questions, rules, and documentation (coming soon)
4. Response Times
We strive to respond to all inquiries in a timely manner:
Most inquiries are responded to within 24 hours during standard business hours.
Inquiries submitted outside of support hours or on holidays will be addressed as soon as possible on the next business day.
We prioritize critical issues (e.g., account access, payment issues) where possible.
5. Scope of Support
Our support team can assist with issues related to:
Account creation and access
Deposits, withdrawals, and transaction status
Gameplay and entry rules and scoring
Technical or UI problems within the platform
6. User Responsibilities
To help us serve you better, we ask users to:
Provide clear and relevant details about the issue
Include screenshots or screen recordings if available
Avoid abusive, threatening, or harassing language (which may lead to account suspension under our Terms of Service)
7. Updates to This Policy
We may revise this Customer Support Policy at any time. Updates will be posted to our platform with the new effective date.